What Senior Care Leaders Needed Most From Us in 2025: Five Areas That Defined the Year

After supporting hundreds of senior care environments this year, one theme became clear. Leaders navigated more complexity than ever before. Cyber insurance requirements increased. Identity challenges grew. Staffing pressures did not ease. Technical expectations rose faster than time and resources allowed. 

And all of this happened in a year when senior care leaders were expected to do more with less. Less staff. Less time. Less flexibility. 

What they needed was clarity and support in the areas that mattered most. These were the top five:

1. Bringing order to identity management 

Identity issues slowed down care more than any other technical challenge. New hires waited for access. Roles did not match responsibilities. MFA and password resets consumed time. Terminated users sometimes remained active. Agency staff often arrived without accounts. 

We helped organizations regain control by aligning identity across HR, PointClickCare, and Microsoft 365, improving role security, and introducing automation for provisioning and deprovisioning. When identity works, staff can focus on care without barriers. 

2. Preparing for cyber insurance renewals 

Renewals required real evidence this year. Leaders needed MFA reports, backup validation, access logs, patch data, and vendor risk information. Many were already stretched thin and needed help organizing what insurers now expect. 

We supported them with third-party assessments, a security stack aligned with insurance requirements, and clear documentation that reduced stress and improved outcomes. 

3. Reducing high-volume identity related tickets 

Most support requests in senior care came from login challenges, expired passwords, or incorrect roles. These interruptions affected daily operations and care delivery. 

We helped reduce this volume by simplifying MFA workflows, improving password management, cleaning up roles, and using identity automation to prevent recurring issues. 

4. Standardizing IT across different locations 

Many organizations struggled with inconsistent networks, processes, and expectations from one location to the next. This created confusion for staff and inefficiency for leadership. 

We helped bring alignment through a standardized technology stack, consistent onboarding processes, network and Wi-Fi improvements, and clearer visibility across all locations. 

5. Getting clarity on their environment and priorities 

Technology decisions can feel overwhelming. Leaders wanted to understand their risks, what they should prioritize, and what a future-ready environment looks like. They needed the information clearly, in language that supported operational decision making. 

We helped by creating technology roadmaps, explaining risks in practical terms, and outlining the steps needed to modernize their environment without disruption. 

Looking ahead to 2026 

Senior care professionals are responsible for more than ever. The opportunity in 2026 is to focus on the areas that create the most stability, predictability, and ease for care teams. 

Key priorities include strengthening identity management, preparing early for cyber insurance renewals, reducing avoidable support volume, standardizing technology across all locations, and gaining visibility into the environment through clear roadmaps and consistent processes. 

Our commitment in 2026 is simple. Help senior care leaders regain time, clarity, and confidence by removing the technology friction that slows them down. When technology becomes predictable, care becomes easier. 

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