Automation, visibility, and security, built for PointClickCare.

User Account Provisioning (UAP) simplifies how access is managed in PointClickCare for senior care organizations, reducing risk, eliminating manual work, and giving teams confidence in who has access to what.

Senior care organizations manage constant change, new hires, agency staff, role changes, terminations, audits, and surveys — all within systems that weren’t built for this level of movement.

User Account Provisioning (UAP) was created specifically to strengthen the security, visibility, and consistency of PointClickCare access, without adding manual work or operational friction.

Access management wasn’t designed for senior care

Why manual provisioning creates risk and friction

Manual user provisioning often relies on emails, spreadsheets, and tickets passed between HR, IT, and operations. Over time, this leads to:

Delayed access for new hires and agency staff

Former employees retaining access longer than intended

Limited visibility into who has access across communities

Increased operational noise for care teams, HR, and IT

This isn’t about people, it’s about managing access across complex, fast-changing senior care environments.

What UAP enables across your organization

For leadership

Clear visibility into access

Reduced organizational risk

Greater confidence during audits and reviews

For care delivery teams

Timely access to PointClickCare

Fewer disruptions during shifts

Less time waiting on IT

For HR & people teams

More consistent onboarding and offboarding

Fewer manual follow-ups

Less administrative burden

Purpose-built for PointClickCare environments

UAP is designed specifically for senior care organizations using PointClickCare, accounting for agency users, surveyors, multi-community environments, and the realities of staffing change.

It works alongside multiple existing systems and processes, adding structure and visibility without complexity.

Trusted by senior care teams

Senior care organizations rely on UAP to reduce access-related risk, simplify operations, and support care delivery with fewer disruptions.

“Before UAP, access changes were a constant source of noise and risk. Now, we have clearer visibility and fewer disruptions.”

Director of IT, Multi-Community Senior Care Organization

Want a deeper understanding of how UAP works?

For a more detailed view of how UAP supports onboarding, terminations, visibility, and security in PointClickCare environments, explore our UAP overview.

Download the UAP Overview

Talk with our team